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Feedback & Complaints

Feedback and Complaints form

We welcome your feedback - whether it is a compliment, suggestion, or a complaint. We take all feedback seriously as it helps us understand how we can better meet your needs. Please complete the form below to provide your feedback.

If you are contacting us in relation to a complaint, you can find full details of our complaints handling process in our Complaints Policy.

ScotPac is a member of Financial Services Complaints Limited (FSCL), an independent, not for profit, external dispute resolution service approved by the Minister of Consumer Affairs.

When we receive a complaint, we will:

  • Acknowledge it within two working days
  • Complete a full investigation
  • Respond to you within 20 working days

If we cannot resolve your complaint to your satisfaction, you can contact FSCL. Their service is free of charge.

Contact details below:

fscl.org.nz
0800 347 257
[email protected]
FSCL, PO Box 5967, Wellington 6149

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